Leads, Contacts and Prospects in SugarCRM are becoming fully synchronized with Contacts in Mautic. The synchronization is bilateral. New Contacts in Mautic are being automatically pushed to SugarCRM and saved as Leads.
The synchronization of personal records is always done in “real time” to prevent creation of duplicates.
In Sugar in subpanel called “Marketing Activities”, we are collecting information of all the unique activities such as E-mail opening, attachment download, web page hit etc.
SugarCRM users can easily control the scoring granted to their customers as a result of marketing actions analyzed by Mautic.
The Sugar users are also given the ability to set automatic actions in the CRM (for example to schedule a phone call) combined with the mautic actions.
A convenient option is to upload created in SugarCRM Target Lists to Mautic.
We have placed at Sugar an icon with the appropriate Mautic URL within corresponding records.
With the SugarCRM Reports module, it is possible to carry out in-depth e-marketing analytics.
Mapping of specific fields in Mautic and SugarCRM allows simple and self-reliant configuration.
For those using SugarCRM Enterprise also all the E-mails sent with Mautic are being archived in SugarCRM under appropriate personal records.
eVolpe has proven to posess an expert knowledge of SugarCRM platform. Expanding the system with advanced mechanisms was not an issue.
After the implementation of SugarCRM Professional in all branches of UCMS Group EMEA we can see real benefits. Commitment and individual approach of eVolpe is highly recommendable.
Proper understanding of customer requirements, pertinent insights and conceptual design taking into account business needs. Very good communication and cooperation.
eVolpe Consulting Group is an innovative Polish IT consultancy company providing services in the field of comprehensive business systems implementations based on Open Source license since 2009. In 2011, we joined the ranks of certified partners of SugarCRM Inc. and soon enough we have won a contest organized by SugarCRM for its partners (winner in the region of Central and Eastern Europe, Greece and Turkey). We are active members of the SugarCRM community and we are working with partners from around the world. We have created our own SugarCRM Mautic integration.